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  • WHAT WE DO: Official Rules, Prize Bond Filing/ Purchasing, Prize Insurance, Client Indemnification Insurance, Prize Fulfillment, Kit Assembly, Mobile Phone Promotions/ Text Messaging, Quick Response Codes, In-Store Retail Promotions, Experiential Events, Security and Fraud Consulting, Security Game Card Printing, Production/ Supervision, Grand Opening Events, Rebates, Sales Force Incentive, Push/Pull Market Development Promotions, Accommodation Programs, Gift Card Acquisition/Fulfillment/Support

 

  • CORE CAPABILITIES: Your traditional and digital full-service resource. In today’s employment environment it is especially important for brands and retailers to remain cognizant of employee performance levels and its relationship to customer loyalty. By creating uniquely tailored and targeted customer loyalty programs focusing on specific customer segments the social-emotional consumer engagement grows. From acquisition to retention promotions within the credit industry to printing traffic driving instant win games, CMC offers a variety of reintegrated marketing and gameification strategies. Call on us for multi-touchpoint tactical turn-key executions.

 

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Archive for promotion

Beat Competitors at Their Game Using Snapchat

If it’s for sale, readily available to consumers and desirable, there is no doubt it can be gamified.

Gamification is a new word being used by marketing firms in a retail world that is increasingly influenced by applications like Snapchat.  Simply put, gamification is a combination of gaming and gratification that companies use to stimulate interest in products or events.

Here’s how it works.

Suppose you want to let customers know about a new product you are carrying.  You can use Snapchat to create a game in which players have to send snaps of a series of specific objects to receive a special discount on the product.  You can also use this type of game to lead customers to a special sale or event at your location or on your website.

The game can be accompanied by sneak previews of the new product to stimulate interest and encourage people to begin forwarding snaps, chatting and texting.  The objects in the game can be related to the new product or clues.  Since Snapchat images and videos only last a few seconds, it is important to keep them simple.

The game can be reinforced, and reach can be expanded, by promoting it through social media sites such as Facebook, MySpace, and Twitter.  This will encourage friends of your contacts to take an interest in the product or the event and increase your follower rates.

This is only one example of a game that can be played through Snapchat.  Other types of games include posting a question or a clue with the first person to respond with a snap winning a discount or a prize; sending a snap to customers and asking them to identify the image to win a discount or prize; sending a special key word or discount code that customers can use for a limited amount of time when buying products from you; or sending snaps of a product that is on sale that day only.

It is important to create a sense of urgency in any marketing promotion using Snapchat.  Limit the length of your promotion or your event.  Make it happen now, and beat your competitors at their game.

By: Wes Shneider
Posted in: Marketing
Tagged as: gamification, gamified, marketing, promotion

Five Ways to Attract Customers with Snapchat

SnapchatSnapchat is steadily evolving from a popular choice for selfie-obsessed teens to an effective marketing tool. Now the third most popular social media platform behind Facebook and Twitter, Snapchat can also be an effective way to reach potential customers. If you’re new to this particular app, take a moment to consider how you can effectively incorporate use of Snapchat into your social marketing plans.

Present Exclusive Content

It’s pretty much universal that people like to feel that they’re getting access to something not available to just anyone. Sure, Snapchat’s self-destructing messages make this difficult to accomplish, but it can be done — with some creativity. One promoter recently used Snapchat to send out a series of clues about the lineup for an upcoming concert series before the big reveal was made via their website and other social media platforms where messages stick around.

Go Beyond Product Promotion

Put yourself in the place of your potential customers. What type of content would most likely attract your attention? Be random, witty and downright humorous with your snaps. One company generated humorous, irreverent snaps during a recent Super Bowl and saw a big spike in their Web and social media traffic, so there is something to be said for easing up on the obvious marketing efforts.

Relate to Your Audience

Dive deeper into your demographics to get an idea of what type of content is likely to strike a chord with your audience. Attention-getting snaps can include everything from offering a few quick tips to presenting a fun trivia question with the correct answer revealed in a later snap after people had a chance to make guesses.

Tell a Story

Snapchat has a My Story feature that allows you to post content that will last for 24 hours rather than 1-10 seconds after the message is read. You can tell a complete story that hopefully convinces customers to stay tuned for the next set of snaps in the series. Taco Bell effectively used the My Story feature during the MTV Video Music Awards to show an employee on a desperate hunt for their latest menu addition. Followers were enticed by the search efforts and anxiously awaited the outcome by clicking on each subsequent snap.

Promote Your Snapchat Account

If you’re new to Snapchat, many of your customers may not even know to look for you on that particular platform. Make an announcement with a blanket post across your other social pages to give everyone a heads up. You can also send out posts when you’re about to drop some new Snapchat content to further increase engagement.

Take some time to learn the quirks of Snapchat. You’re not going to get a list of suggested followers like you do with other “traditional” social media platforms. Your username has to be a single word, so if it’s that different from how your business name normally looks, include the variation on your name when sending out word that you’re officially on Snapchat. The app isn’t right for all marketing efforts. However, it’s a youth-driven platform worth exploring, especially if you’re looking to attract customers within the coveted 18 to 34 age range.

By: Wes Shneider
Posted in: Marketing
Tagged as: customers, marketing, promotion, Snapchat

How to Use Twitter for Business Promotion

Twitter590Social networking sites such as Facebook, Twitter, and LinkedIn have offered businesses a great platform to engage customers. Twitter has an instant message format and can update users in real time, which makes it a great way to communicate ideas and news with product users. Moreover, there are numerous innovative ways businesses can use Twitter to delight existing customers and attract new ones. But like other social marketing platforms, Twitter has its own rules of etiquette. Here are some tips on how to use Twitter as a powerful tool for business promotion.

 

Enhance Your Credibility

The Twitter feed offers a great way for businesses to share knowledge, answer customers’ questions, and introduce the latest services such as free seminars or workshops. A good tweet should have a compelling headline that promises a reward or benefit to readers. In addition, you may choose to share videos or presentations. Provide every resource that would enhance the credibility of your business in the eyes of potential customers.

Research Your Market

Using Twitter topic groups can help you learn what your current and prospective customers think about your industry. Identify “hot” topics or major concerns that are related to your industry. This way, you will be able to identify what the market needs. By using Twitter search to look for keywords related to your business, industry or product, you can get valuable information and find new partners and customers.

Monitor Your Competition

Stay in touch with what your competitors are saying by subscribing to their tweets. Not only will this keep you informed about what your competitors are focusing their social marketing on, but it can also provide you with valuable opportunities to take advantage of areas that your business competitors have neglected.

Identify Qualified Leads

Identify users who are interested in your business and then use Twitter to create a list of potential customers using its Leads advertising tools. You may later nurture these users with special offers through regular email marketing campaigns. Because these users have already expressed interest in your products or services, you will attain a higher conversion rate when marketing to them. If you build relationships and make yourself a resource, you will get incredible sales opportunities.

Develop Brand Loyalty

Continually tell your company’s story in terms of the products you have and the benefits customers can enjoy. Allowing your consumers to engage with you and other avid clientele will significantly increase their commitment to your business or product, thereby expanding as well as retaining brand loyalty.

Address Customer Complaints

Twitter is a great platform for conversations, and customer complaints are one of the most important conversations for any business. Twitter will help you instantly know when a complaint is raised about your company, and give you the opportunity to immediately address the complaint.

Announce Special Marketing Events

Whether it is open houses, new product launches, special events, or accomplishments undertaken by your business, announcing events is a snap with the Twitter feed. You can highlight these events and also invite potential customers to share the event.

These tips will allow you make the most out of your Twitter marketing campaigns. Ensure that you tweet often enough, but not too much. Frequent tweets, especially if your information is irrelevant and boring, may make your followers stop paying attention. On the other hand, not tweeting enough gives off the impression that you are not engaged with your followers.

By: Wes Shneider
Posted in: Marketing
Tagged as: brand, marketing, promotion, twitter

OnStar – Celebrating over twenty years

CMC is a nationally recognized sales promotion agency for over 20 years. It specializes in the design, development and execution of promotional events with tactical focus on sweepstakes, contests, games and online events. CMC provides turn-key expertise in international promotion law including jurisdictional compliance for both pre and post promotion regulations, and extends its clients indemnification insurance, consults on prize strategies, and provides options for prize acquisition, and offers complete fulfillment services. It also offers comprehensive data collection/management services for post promotion campaigns.

By: Wes Shneider
Posted in: Promotions
Tagged as: promotion, sales, sweepstakes

Sizzle: Add Some Excitement to Your Next Promotion

promoting-your-eventAre you thinking of launching a new product or a new service? Are you looking for ways to advertise or market the new product or service?

Why not create a marketing campaign around the launch and get more bang for your buck? You can submit press releases about the progress of the launch – a before and after story – and get more mileage out of the campaign.

Small business owners often introduce new products without any sizzle or excitement only to be bewildered when forecasted sales never materialize. There a number of reasons why the forecasts are not met: Customers did not hear about the new product or service; customers did not understand the value or merit of the new product or service; customers made inaccurate assumptions about the product or service which meant customers did not want to buy it; customers assumed the product or service wasn’t anything new or special or different than the last product that you offered; customers didn’t think they could afford the new product or service.

  • All of these reasons for low sales could have been prevented if an event with a little sizzle had been planned ahead of time.
  • Create an event around a new product launch (or new service): Make a plan.
  • Plan a theme, guest list, entertainment (to support the theme) and advertising.

Choose a theme that is fun, quirky, unusual, or “out of the box”:

Think sizzle. Think awards night with special guests and presentations; think power point presentations; think outstanding door prizes and contests; think big.

Look for ways to introduce the benefits to the public (your customers). Features of a new product are important but benefits can make the customer’s life easier, more relaxing, more fun, and compel the customer to buy the product. Spend some time and write up a list of the features and the benefits. Now look for ways to create an event around those benefits. For example, if a product saves you time…more time to party or to relax. More time to travel…why not plan an event around a world destination. Invite customers to a party planned around an exotic destination.

If you are a kitchen supplies store, you might host a “high tea” with special guests to act as hosts (perhaps quasi-celebrities)…the theme would reflect a high tea with desserts on tiered trays (trays, teapots, tea cups, platters that you stock, of course). The store’s displays would reflect accoutrements to make tea, as well as blends of tea, and desserts – displayed on white linen tablecloths (which you stock, of course). Staff might dress the store’s windows as well, with lettered signs (8″ by 11″ invitations) in frames nestled amongst the display to highlight the upcoming tea party. Your event should include tea tastings, health benefits of tea, how to make a proper cup of tea, demonstrations and handouts. A tagline might read “You’re Invited – The Queen can’t make it, but the Mayor is pouring tea at three.”

Once you’ve chosen a theme for the event (that suits the product launch), create a tagline around the theme. A creative theme is a must for any event, but a tagline can be part of the marketing strategy to advertise the event and capture attention.

A creative tagline will set the tone for the event – use it on posters, banners, website, ezine, newsletter, press release headlines and invitations to your event. (And in window displays.)

Build Anticipation

How do you get more mileage out of a marketing campaign? Build anticipation for your event. Have you heard of “ear lugs”? Ear lugs are those small ads that usually sit at the top margin of the newspaper page above the print. A small ear lug or small banner that hints at your coming event (be concise) can build anticipation: “Psst…coming soon…tea with the Mayor.”

Develop a marketing strategy that includes hints in your newsletters, ezines, website and signage in store displays – anything that supports the theme in an eye-catching way.

You can even add a “before” the event and an “after” the event to your marketing strategy; perhaps a funny blog, press release or story about your failed attempts to find a host to pour tea at your event. After the event, write another blog or press release about some funny moments, adding quotes from your guests and the host.

Advertising

Prepare a media package with press release. A media package should include contact details on the cover of the package; product knowledge and information, any stories or details about the designer of the product (especially unique stories), a sample of the product or photo of the product, a history of your business and other details that you would like included in a story about the product. (Be cognizant that the media wants a story, not a plug about your products.)

Send a press release before the event and one after the event. Ensure that your headline captures the theme of the event and has some sizzle – you want to pique the media’s interest.

In addition to press releases, create posters for distribution and handouts for your customers and each should reiterate the tagline. Handouts should be distributed with each purchase leading up to the event. Posters can be distributed to other businesses for cross-advertising.

Guest List

Email customers, suppliers, and business associates and invite them to your event. Offer incentives: draws, contests, complimentary gifts to the first one hundred customers, how-two demonstrations, meet the designer, “one on one” consultations with the experts, etc.

Include family and friends on your guest list – you’ll appreciate the support.

Entertainment

You don’t have to hire a band (but you could) but it does make an impact. Never overlook entertainment that highlights your product or service: how-to demonstrations by expert guests; podcasts; videos; power point demonstrations; brand demonstrations set up at different points in your store; book readings; dance lessons; fashion shows with tips and advice from the best-dressed in town; the list is only as short as your imagination.

Hand-Outs or Complimentary Gifts

If you distribute hand-outs or literature about the new product launch, your customers can take them home to read at their leisure because an informed customer can lead to a decision to buy. Customers will always appreciate information especially if the information supports “difficult to grasp” technology.

Complimentary giveaways or grab bags should be considered. If requested, many suppliers will donate small tokens or gadgets as a marketing strategy. Some will donate tee shirts, cloth bags, CD cases, key chains, magnets, pens and other small items. But if you don’t ask, you will not receive.

The Event

Consider the small details that have huge impact: parking, greeter, flowers or decorations, welcome speech, thank you speech, photographer (photos for website and after event press release) and thank you notes.

Anyone can hold a promotion. Not everyone will elevate the promotion to another level. An event is really just a promotion – with sizzle. Events can transform an ordinary product launch into something extraordinary. Customers will support an event; customers will ignore a promotion. With a little creativity and imagination, you and your staff can host an event with sizzle – you’ll receive some free publicity, raves from your customers, and respect from your fellow business associates.

More importantly, you’ll establish your business as an expert in the field and that will encourage sales in the long term. That sounds like a winning formula for a successful marketing campaign.

By: Wes Shneider
Posted in: Promotions
Tagged as: event, promotion, sizzle

How to Generate Customer Loyalty Through Social Media

social media customer loyaltyToday’s small businesses have more tools at their disposal to encourage customer loyalty. While the traditional way of face-to-face contact remains important, the Internet has also made it possible to connect with customers from around the world, thereby expanding your customer base. That connection can be made directly through your website. To reach new customers social media participation can also help. Here’s how to make use of social media to keep your customers happy and returning with their business.

Establish Social Media Accounts

You have many options for connecting with your customers online. The top social media touch points include: LinkedIn, Twitter, Facebook and Google+. There are others that may also work for you, including Instagramsmall, Foursquare, Reddit and Pinterest.

For now, stick with the larger social media sites. Set up accounts with each one and provide your business name, information about your company, a link to your website, photos and other relevant information. You may want to start out with one or two accounts at first, adding more as you get a feel for social media.

Assign a Point Person

If you are a sole proprietor without any employees, then you will most likely handle your social media initiative personally. If your budget allows, contracting that service to someone else may be a more sensible approach. After all, you need to manage your business.

When working with a contractor or employee dedicated to handling your social media initiative, you want someone who is already adept in that area. They should understand the ins and outs of a particular site and know how best to reach users. This individual should be tech savvy, able to handle and manage criticism, enjoy working online and be detailed oriented.

Get to Work on Content

The expression “content is king” holds true for websites and blogs. It is also a useful approach when taking on social media. For without fresh content your website can appear stale, even ineffectual.

Develop a sensible content development plan for your social media sites. When using Twitter, that may mean simply crafting four or five short messages per day and posting them at various times of the day. Your social media maven can also scan Twitter for topics of interest and share (retweet) those updates to your followers. This is a good way to develop your brand and expand your customer base. You can also use Twitter to answer customer questions, including addressing problems that may arise.

On Facebook, your social media approach may include a short blurb and a link to a new article on your website or blog. You can also use Facebook to post photos of a company event or new products along with a detailed caption. Your customers should be encouraged to “like” your site and Facebook can also be used as a place to announce special promotions and run contests.

Your LinkedIn approach to your customers will be different. Here, you will want to create a business page and weave in links to your articles. Typically, you will reach a professional audience, including your suppliers, competitors and your colleagues. LinkedIn certainly requires taking a different approach to social media, but it can be an important one nonetheless.

If you choose to go with Google+, you may find it to be similar to Facebook. It also incorporates elements of Twitter, by allowing you to use hashtags to highlight certain words or phrases. Lots of people use Google+ to post photographs. You may find it useful to announce a new product, discuss the market, reach new customers and touch base with your existing customers.

Integrate Social Media

When using social media, you will find that it’s easy to integrate it across a variety of platforms including on your website or blog. For properties that you own, such as a website or blog, you will want to offer links to your social media presence elsewhere. For instance, if you have a WordPress blog then you can include social media icons with each post by choosing the appropriate plug-in. The idea here is to encourage your readers to share your information elsewhere in a bid to elicit feedback and help you reach new customers.

You should also encourage conversations on your blog as well as on your social media sites. The goal here is to build an active fan base of customers who will talk about your product and share that information with others. In other words — to help virally promote your business.

Consider also encouraging people to review your products and share that information online with accounts such as Yelp and Amazon. Do not worry about negative feedback: you can handle those situations on a case-by-case basis.

Develop a Brand Identity

It takes much time, effort and even financial resources to build your brand identity online. Nevertheless, it is a useful and cost-effective way to reach new customers and manage the people who are already familiar with your products or services.

It is important that you maintain a unified and consistent voice online as well. Therefore, if more than one person is acting on behalf of of your company by means of social media, then you want to ensure cohesiveness and consistency across all social media sites.

By: Wes Shneider
Posted in: Marketing, Promotions
Tagged as: customers, loyalty, marketing, media, promotion, social

GM – Test Drive Incentive Program

Creative Marketing Communications has designed, built a micro site for tracking and implement the GM – Test Drive Incentive Program. Here are the latest designs.

If you live anywhere in Indiana, and are thinking of purchasing a new Buick or GMC, please visit your nearest dealer and take advantage of this great offer.

By: Wes Shneider
Posted in: Promotions
Tagged as: buick, creative marketing, gmc, online promotions, promotion, sweepstakes